Accessibility
The SWRC are committed to ensuring that our service is accessible and inclusive to survivors of gender-based violence in Scotland. We recognise that not everyone has the same accessibility needs. To address this, we are committed to piloting an accessibility triage service, which is open to survivors who have additional communication needs. We hope that this service will ensure that everyone who is looking for information is able to do so.
The accessibility triage service will be held monthly on (DATE TBC)
The accessibility triage service will work on an appointment basis, and survivors will meet with one of the SWRC advocacy workers to discuss your situation. This appointment can be held via call or video chat. This appointment may be useful if you require additional support from a support worker, interpreter or have other needs that calling the helpline may not meet. If you are unsure how to use video chat functions such as Zoom, we can help talk you through this. Alternatively, if you have a support worker from another organisation, we can work with them to ensure you are set up and you can have your support worker present.
Please note, if it suits you best, you can still contact us through the helpline – our website has information on opening hours and availability. We would be happy to speak to you.
We work with Language Line routinely for interpreter services.
Please ask about our Accessibility Form – or call us on 0141 331 4183 to be sent a copy to complete. Please note that we will aim to respond to any enquiries within seven working days.
If you signify from your call, email or contact form that you need further support or information, our advocacy workers will arrange this for you.
Detailed accessibility information
Below you can find a table of our current accessibility options and those we are working on.
If you are blind or have a visual impairment:
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Options
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Currently offered by SWRC? |
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Braille
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NA for now
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Large Print
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Is this being considered? |
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Read aloud/audio
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Screen reading software compatible site. Specific features set up on internet browsers. |
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Information on coloured paper
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Can be offered
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Screen reader.
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Website compatible
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Information about how to adjust device such as changing size, font, colour of text. How to guides can be found here: https://mcmw.abilitynet.org.uk/
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Website compatible with assistive technology.
Link to how to guides
Accessible toolbar currently being explored.
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Contact us to request specific support or find out what support we can offer.
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Yes via our contact form |
If you have a hearing or speech impairment:
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Options:
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Currently offered by SWRC |
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Resources |
Closed captions on videos |
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Option to text
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Yes |
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British Sign Language interpreter.
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Yes |
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Contact us to request specific support or to find out what we can offer. |
Yes
|
If you have reduced mobility or dexterity:
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Options:
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Currently offered by SWRC |
|
Mobility adaptions available on most computers for mouse and keyboard control for voice activated or shortcut controls
Website compatible with voice recognition software. |
Mobility adaptions on computers.
Yes
|
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Contact us to request specific support or to find out what we can offer. |
Yes
|
If you find it hard to concentrate or need support with your memory:
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Options:
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Currently offered by SWRC |
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You can have someone with you when you contact us.
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Yes |
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We can note things down.
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Yes |
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We can offer an extended appointment.
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Yes |
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Contact us to request specific support or to find out what we can offer |
Yes
|
If you need easy read guides or struggle to process written text:
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Options:
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Currently offered by SWRC |
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Easy read options available
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In Progress
|
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Contact us to request specific accessible support and find out what accommodations we can offer.
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Yes |
Help in other languages.
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Options:
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Currently offered by SWRC |
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Telephone helpline and ask for an interpreter and we can call you back using our LanguageLine service.
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Yes Include list of languages from translated materials on landing page.
Another 6 key languages currently being looked into for translation.
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Adaptions in our contact forms and booking systems for:
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Yes |
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You can have someone with you when you contact us to interpret for you.
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Yes |
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Translated resources with also easy read versions.
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Some guides translated on homepage.
More languages being explored.
Easy read versions also currently being explored.
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Translated website.
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Currently being explored. |
